How to shop and communicate JD.ID call center easily
In this article, we will discuss how to shop and properly interact with JD.ID call center. JD.ID itself is a market that has a mission to bring joy, so of course the customer or customer’s happiness is the main goal by this company|
The services provided are also very fast and practical, even though they already have their own logistics fleet supported by a network of partners in Indonesia| Amid the COVID-19 pandemic, you can also transact as usual as JD.ID are committed to providing the best and unconditional services|
So there is no need to worry because there is already end-to-end service from warehouses, couriers, drop points to post-sale or after sale| The company always takes a variety of precautions so that the working environment and stock of goods also guarantee transparency|
This e-commerce has been functioning since 2015 and continues to improve quality as all kinds of criticism, suggestions or complaints can be submitted through JD.ID| You can communicate with customer service through live chats, email hotlines via social media.
Communicating with JD.ID CS via hotlines
By shopping JD.ID, you can get a lot of benefits compared to direct shopping because there are a lot of discounts that you can get| TheTIDsingle is just discounts but various interesting promos are also waiting for K Amu | for example, such as pede promos to change gadgets, beauty promos, free shipping throughout the day and other |
Usually people are lazy to shop online through e-commerce because they don’t acknowledge in detail how to shop| Sometimes people are lazy even for fear of delays in delivery, goods not reaching their destinations, and experiencing disruptions like others|
In fact, such incidents occur very rarely, such as earlier discussions wherethe e-commerce sector already has its own logistics Ramada and the entire sharing network in Indonesia | even if suddenly there are some complaints or issues, you can also contact customer service or call center JD.ID.
For a two-way conversation through a telephone connection, you can contact the service centre on telephone number 1500 618 or you can go through the number 021 8062 7007. For the hotline service, you can contact him during work hours, monday to sunday from 06.00 – 22.00 WIB.
Communicating with JD.ID CS via live chat service
There are several ways that can be used to communicate with CS JD.ID, apart from making calls to the numbers listed above, you can also use the live chat service. You can even contact the 24-hour service from Monday to Sunday, meaning that customer service can actually be contacted at any time.
It’s also very easy how to communicate call centers JD.ID chat services where you just have to open the main page of JD.ID site, then find the help option. The Help option is signed up or parallel to the login or My Order option, then you just have to click on the Help option, then you will be automatically redirected to the Customer Service Center.
After entering the Customer Service Center page, you can choose a few more options for quick service, for example you want to ask for payment confirmation, then you just click the Payment Confirmation option. Later you will receive payment confirmation and information about or about other options such as:
- Track Order
- Application after sale
- Order cancelled
There is also a search area where you can input questions about services such as payments or orders. To use the Live Chat feature, you can scroll through the Customer Service Center page, below you will find the Live Chat option.
After finding the live chat option, you just click ‘Chat with us’ and then you will be able to connect directly to the CS JD.ID service via chat. To use this Support service, you must first log in, if you are a new user you can register by filling out the form provided.
Contact JD.ID via WhatsApp, email and social media
In addition to using the live chat service, you can also contact the call center JD.ID via WhatsApp script. The procedure is similar to communicating with the live chat service because the WhatsApp option matches the Live Chat option| This method is simple, after which you will be directly redirected to the WhatsApp script.
- Click on the main page of the JD.ID site
- Find help options you will be directed to the customer service center page later
- Scroll down
- Click the WhatsApp option or start the chat
To contact JD.ID CS or call center via email address , you can send a complaint to CS@jd.id. Don’t forget to fill in the email subject, you can fill it in a short sentence and the body of the email can be filled in the details of the complaint. It is recommended to explain complaints or criticisms and suggestions in a list format to clarify this|
The last way you can contact CS JD.ID is to access their social media accounts starting with Twitter, Instagram and Facebook accounts | you can message directly @csjd_id Twitter, then for Instagram you can @jdidcs the DM and giddy Facebook.
If you want to contact JD.ID call center through the above mentioned social media accounts , you can only access it during work hours, i.e. Monday to Friday from 08.00 to 21.00 WIB. For Saturdays and Sundays, it could be from 08.00 to 17.00 WIB.
How to shop JD.ID
Actually, shopping through this e-commerce is much easier where you just have to register if you don’t have an account| You need to create an account as a member JD.ID , then you can log in to the account and select the product you want to buy.
Do not forget to read the full description of the product along with its terms and conditions. Don’t forget to specify the amount of product as well , then select the color or size related option and click the Purchase button now. Enter the shipping address or complete address of the item and select the payment method|
JD.ID shopping is very easy so you don’t need to contact the call center JD.ID, you just have to practice it | most importantly check the delivery address of the goods and make sure the address is correct then choose a payment method|
JD.ID offers a wide variety of payment methods, such as online payment methods and COD if available, followed by click the payment button| When you choose an online payment method, you will be instructed to choose the type of payment available then just click Pay.
After checking the information about the payment code, the payment will be listed along with the deadline. Don’t forget to continue doing so until the order is ready on the ship| JD.ID also have products with two types of products from abroad, namely JD Global Regular and JD Global Fast Delivery |
While regular global JD takes 15 to 30 working days for delivery, CDs have a lower estimated distribution time for global rapid delivery that is equivalent to local product distribution| So you can choose for yourself which one is more efficient and if you experience problems, you can contact the call center JD.ID .